Comments on: Response to “Paper Kills” http://humanfactorsblog.org/2008/03/20/response-to-paper-kills/ Not blaming the user since 2007! Fri, 12 Mar 2010 16:29:38 -0700 http://wordpress.org/?v=2.9.2 hourly 1 By: Getting Ready for November - Ballot Designs at the Human Factors Blog http://humanfactorsblog.org/2008/03/20/response-to-paper-kills/comment-page-1/#comment-155 Getting Ready for November - Ballot Designs at the Human Factors Blog Fri, 22 Aug 2008 14:04:36 +0000 http://humanfactorsblog.org/2008/03/20/response-to-paper-kills/#comment-155 [...] many times do we have to say that paper is not the [...] [...] many times do we have to say that paper is not the [...]

]]> By: Richard Pak http://humanfactorsblog.org/2008/03/20/response-to-paper-kills/comment-page-1/#comment-31 Richard Pak Fri, 21 Mar 2008 00:31:54 +0000 http://humanfactorsblog.org/2008/03/20/response-to-paper-kills/#comment-31 The assumption that the introduction of "technology" will magically solve many problems forgets the fact that people have to first be trained to use the technology. Have you ever seen the medical documentation software that health professionals use? The one I saw was usability nightmare. I had the opportunity to follow several nurses around a hospital that had a pretty sophisticated electronic documentation system. One of the most striking things I observed was that paper records were being transcribed into the electronic system AND electronic documentation was being transcribed into paper! Each time that is done is a potential error opportunity. The assumption that the introduction of “technology” will magically solve many problems forgets the fact that people have to first be trained to use the technology. Have you ever seen the medical documentation software that health professionals use? The one I saw was usability nightmare.

I had the opportunity to follow several nurses around a hospital that had a pretty sophisticated electronic documentation system. One of the most striking things I observed was that paper records were being transcribed into the electronic system AND electronic documentation was being transcribed into paper! Each time that is done is a potential error opportunity.

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