Answer: They are hopelessly intertwined.
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RT @hfblog: Users: Are they the people using the towels or the people replacing the towels? http://bit.ly/9EYmRt
ha! I’m pretty sure they were attempting to use the towels. I don’t think the directions are wrong, clearly the little teeth aren’t sharp enough (nor close enough) to allow the “tear up” motion to rip the sheet from the roll…