Had to share this funny usability story. Google released the top searches by city today
First on the list for Raleigh, NC was “moodle ncsu.” Topping the list for Charlotte, NC was “moodle nccu.”
Moodle is the recently adopted open source courseware system we (NCSU: North Carolina State University) use. When I use Moodle to interact with my classes, I need to go to http://moodle.wolfware.ncsu.edu/
This link is impossible to remember, as it fits none of the conventions used by other university systems. I always expect it to be:
- www.moodle.ncsu.edu (nope)
- www.ncsu.edu/moodle/ (nope)
For example, the library is www.lib.ncsu.edu. The student center is www.ncsu.edu/student_center/.
I laughed when I saw the search results because I personally search for “moodle ncsu” at least once a week! Obviously even frequent users cannot internalize the way it is linked. I suspect that if there were a redirect from www.moodle.ncsu.edu to http://moodle.wolfware.ncsu.edu/ this would no longer be the top google search in Raleigh, NC. I bet the same is true for NCCU in Charlotte.