When poor usability costs you your job?

You may have heard that an employee who managed “social media” for Chrysler accidentally posted on Chrysler’s twitter account about *ahem* poor driving in Chrysler’s home city of Detroit. Click here for the original story.

The guy who sent the tweet blames the program he used for multiple twitter accounts. The article calls it a “glitch,” which would not necessarily be usability, but it seems more likely to be a problem with understanding what account a tweet will come from when multiple accounts are accessible.

From the article on WXYZ:

Scott is convinced a software glitch on a program called Tweetdeck led to the tweet being sent out on the wrong account. He says he deleted the Chrysler account from the program, but somehow it still went out.

His attorney, Michael Dezsi, says Scott has a case.

“A simple web search shows a number of other users have encountered the same issues,” Dezsi said.

Action News made contact with a Tweetdeck spokesman via email about the claim.

“We are not familiar with the error you describe–tweets sent from a deleted account–but we normally would try to replicate it to make sure there is no problem on our end (although it sounds very unlikely that this is a TweetDeck issue). If you know the type of hardware, platform and TweetDeck version we could check further,” said Sam Mandel, Tweetdeck executive vice president of business operations.

People like Tweetdeck, though they admit the interface is complex.

This looks like another case where people feel more justified when the problem is a software bug or engineering glitch than when a usability problem caused the error.

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About Anne McLaughlin

Associate Professor, Department of Psychology, North Carolina State University, Raleigh, NC

3 Responses to When poor usability costs you your job?

  1. Visitor Centric March 30, 2011 at 9:21 pm #

    When poor usability costs you your job?: You may have heard that an employee who managed… http://goo.gl/fb/zTBip

  2. Usability Freund March 31, 2011 at 10:52 am #

    When poor usability costs you your job? | the Human Factors Blog http://bit.ly/hnn2uU #Usability

  3. Domenico Polimeno March 31, 2011 at 11:49 am #

    When poor usability costs you your job? http://bit.ly/fcbyb2 #usability #ux #job

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