All posts by Richard Pak

Associate Professor at Clemson University/Department of Psychology

never blame the user…

[heard about it on NPR, Seattle-Post story]

Around 9 p.m., the man was in line at a self-service checkout stand, ready to buy a pry bar and a hacksaw, according to a Seattle police report.

But, as a manager told an officer, the man accidentally hit the button on the computer screen for Spanish.

That was the tipping point for this consumer.

He became “frustrated that the machine was speaking Spanish,” the police report says.

So, instead of asking for help, he let loose a blow with the pry bar and shattered the computer. He ran from the store and made a beeline to some railroad tracks, the report said.