design

Website Usability Success Story – Bethel University

April 18, 2011
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The Chronicle of Higher Education has posted a great “interactive graphic” about Bethel’s re-design of their admissions page. It includes their metrics of success, an important but often difficult to quantify validation of usability. Special problems they faced: A large number of specialized programs with different application methods Including financial aid information appropriately and early in the process Managing multiple [...]

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When poor usability costs you your job?

March 30, 2011

You may have heard that an employee who managed “social media” for Chrysler accidentally posted on Chrysler’s twitter account about *ahem* poor driving in Chrysler’s home city of Detroit. Click here for the original story. The guy who sent the tweet blames the program he used for multiple twitter accounts. The article calls it a “glitch,” which would not necessarily [...]

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I see a very smudgey future…

March 15, 2011

As the YouTube commenter in the video noted: BUY STOCK IN WINDEX NOW!!! These concept videos are meant to show how technologies that do not yet exist could be used. Just like concept cars, they show what is possible now but hint at the not-to-distant-future (at least for the company who made the videos). Here are some more: Knowledge Navigator [...]

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Cataloging the Rights Along with the Wrongs: Angry Birds

March 10, 2011
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Charles Mauro provides a detailed analysis of reverse engineering an engaging interface: the Angry Birds game. For those who haven’t heard of it, Angry Birds is a wildly successful iPhone and iPad game. The post covers: the usefulness of examining existing artifacts that through their success must contain desirable attributes scaffolding training increasing challenge through cognitive manipulations adding “mystery”  through [...]

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Scroll direction, touch screens, trackpads

March 2, 2011
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When we interact with a touch screen, we expect a certain “directness”; that is, if I grab something and push up, I expect that thing to move up.  Like dragging a web page up or down.  However, did you ever notice that on a track pad (like on a laptop), the direction is reversed? Trackpad:  fingers move DOWN, position indicator goes [...]

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Automakers: Don’t skimp on the interface!

February 27, 2011
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A very angry but insightful comment about the vehicle electronic interface of the 2011 Buick Regal from an automotive journalist: Non touchscreen touchscreen: The GM navigation system and the graphics for it are designed with a touchscreen in mind — when entering in a destination, there is a recreation of a keyboard that allows you to punch in your letters and [...]

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Unintended Consequences of Design: Keyless Ignition Revisited

February 21, 2011
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Peter Hancock, writing in the January issue of The Ergonomist, writes about the hidden dangers imposed by rapidly advancing automotive technology (noise, vibration suppression, keyless ignition).  Noise, vibration, sound, and the mechanical key provides useful information that the car is still on.  Removing these cues could result in mode errors: In previous generations of vehicles, leaving the car ‘on’ as you [...]

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Designer of movie UIs to design real UIs

February 11, 2011
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We’ve discussed Mark Coleran before with his fantastical work with those fake user interfaces you see in movies (see movie below).   According to this Fast Company blog post he will have a hand in designing real interfaces. But Coleran doesn’t just throw out the rule books on user experience and “human interface guidelines.” In fact, because many of his clients know [...]

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Designing Displays for Older Adults: Chapter 3 Hearing (excerpt)

December 29, 2010

Below is an excerpt of Chapter 3 from our book.  You can read an excerpt of chapter 1 here. You can also enter to win one of two copies.  The book is available where fine books are sold or directly from our publisher CRC Press.  Until January 31, 2011, you can get 20% off the cover price when you purchase directly from [...]

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Win a copy of Designing Displays for Older Adults

December 18, 2010
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Look what came in the mail! To help celebrate the publication of our book Designing Displays for Older Adults, we are giving away two copies (retail value $69.95 each) to two randomly chosen twitter followers.   If you already follow @hfblog, you’re entered!  If you would like to enter, just follow @hfblog using your twitter account–no purchase necessary.  We’ll announce [...]

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Online Map Readability: A Comparison

December 3, 2010

Justin O’Beirne presents an extremely thorough and interesting analysis of why Google Maps appear more readable than its competitors. I’ve noticed this as well. It’s one of the major reasons I still prefer Google Maps despite some very compelling features of Bing and Yahoo maps. One visual trick that Google applies to maps is a localized de-cluttering around major cities. [...]

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Redesigning the airline boarding pass

November 15, 2010

Designer Tyler Thompson gets frustrated with boarding passes and attempts to redesign them.  I recently had a very similar experience with a boarding pass: my first flight was delayed and my connecting flight was taking off in minutes.  As I sprinted through the airport I glanced at my boarding pass only to stop dead in my tracks as I had [...]

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Microsoft’s Kinect Game Controller

October 26, 2010
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Our friend Tim Nichols was recently featured in a write up in the New York Times about his work with Kinect, Microsoft’s new game controller technology.  He’s a games researcher at Microsoft Game Studio.  Here is what he says about it: “I can’t tell you how many times I have seen people try and do the moonwalk,” says Mr. Nichols, [...]

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Furniture-flavored Pancakes

October 20, 2010

Things are quiet because we’re both hammered by the Fall semester. But enjoy this humorous image of a lack of discriminability in product packaging (via Consumerist):

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Designing Displays for Older Adults: Chapter 1 (excerpt)

August 18, 2010

Below is the preface and excerpt of Chapter 1 from our forthcoming book.  The book is available where fine books are sold or directly from our publisher CRC Press.  Until January 31, 2011, you can get 20% off the cover price when you purchase directly from CRC Press using this link and this code: 810DE. Preface This book is focused on the [...]

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Usability Potpourri

July 2, 2010

HF/Usability Potpourri returns with two recent items. iPhone Reception Display Reports from some sites suggest that at least some of the cellular reception issues of the new iPhone 4 are due to improper display of signal strength.  This is a neat HF issue because it involves user’s trust in automation (the display of reception bars is actually a computed value, [...]

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